Client Testimonials

Sue Atkinson from Northridge

I would like to congratulate your company on promoting such a simple, user friendly Availability Reservation booking system. We are thrilled with the number of reservations we are receiving through the system, saving us time in having to reply to emails answering their requests, not to mention the secure site for credit card details. Guests have commented on how easy it is to book and they know what is available in an instant.

Gary from Minaret Lodge

Availability ResBook is an easy to use system for us to manage our bookings, no matter where we are travelling in the world . Its uncomplicated approach makes it a treat for any computer novice.

Claire from The Dairy Private Luxury Hotel

Availability Res book has played a pivotal part in our business, since we took over The Dairy Guest House last September. From a strategic viewpoint, it gives key information to our directors at the touch of a button, such as forward revenue and details of where our business is coming from. It forms the basis of our marketing and strategic plans. On a day to day basis it is user friendly and takes care of daily reservation movements, invoicing and other functions, assisting our Manager, Elspeth in her role. We wouldn’t be without it!

Clare and Peter from Kimeret Place

The ‘Availability’ website has transformed our business, we typically exchange 5-6 emails with prospective guests before closure, with inquiries through availability we exchange a maximum of 3 i.e. the enquiry, the offer, and the confirmation. The time spent responding to email inquiries has reduced significantly, lengthy emails detailing room options, rates and availability are not necessary for prospective clients who inquire through ‘Availability’ because they have already checked all the information for themselves on the site.

Peter and Clare from The Resurgence

Most of our guests are professional people on holiday. They are used to using the internet and getting the information they require in one hit. Availability allows us to make our reservation calendar visible and let guests proceed to make secure bookings without the need to phone us or send an email and wait 24 hours for a reply. It was never a question of whether we needed Availability, for us it was essential to offer on-line booking on our web site. Availability gives us secure credit card handling, ability to customise the message we send to each guest and the ability to enter bookings we receive through emails and other channels into one on-line reservation calandar.

Carrie from Cavalli Beach House

I wasn't going to sign up, but after 5 minutes with Trudie I realised the comprehensiveness and ability of Availability - its makes life easier for both me and my guests - a great system.

Marianne from Oneroa Bay Villas

ResBook. Yes! Yes! No more paper pushing.My mind and my desk are clear. Everything I need to manage our complex is at my finger tips. Thank you for making my job easier and less stressful.

Ruth from Hunts Homestay

I have now used the Availability Res Book for over a year and have been most impressed with the ease, clarity and convenience of this commodity. Also the help and advice given by the Availability staff . I have recommended it to my friends and have no hesitation in recommending it to anyone.

Chris from Stafford Villa

Why I like res book! Honestly how did I ever cope without it! I use it for everything res, bookings, stats,invoices etc........seriously....Res Book is a main part of my business as well as keeping my reservations in order! it also tells me how I can yield manage my business.....I can see at a glance where my occupancy is low- make plans and decisions on advertising and marketing. Also I can at a glance see what my revenue is each month....have we made budget....and how much I have to spend! I love seeing my yearly revenue increase and what my average nightly rate is ........I can keep track of my agents bookings/commissions paid and also direct bookings.......Res Book is improving all the time and is a must for accommodation providers large and small. Yes I mean every word of it....keep up the good work...

Wayne from Shelbourne Villa

Our best example of how the system can work for visitors to NZ, was an American lady last summer who was looking to organise all of her accommodation for a peak season South Island holiday before departing the US. Afterexperiencing much frustration and delay she found our web site and in the process of finalising arrangements with us, voiced the frustrations she was experiencing and asked if we could recommend accommodation in a number of other South Island locations. We did make some suggestions but also emailed an internet link to Availability, which she told us later, she used exclusively to arrange the rest of her trip. On arrival, some months later, the guest remembered our in-put and raved about the speed and simplicity of finding and securing accommodation using Availability. Apart from being a simple single source to identify accommodation options, she found the ability to see whether or not rooms were free and being able to book on-line, sped the whole process up. It avoided the time and frustration involved in sending out emails in a "scatter-gun" fashion, some answered, some not, and many with a negative response because the accommodation provider was already full. As a matter of course, we now always send an internet link to Availability when prospective guests seek our in-put to locate accommodation in other Centres. We also have an Availability link on the desk top of our guest computer so guests can on-book for themselves, while checking emails from home. This has the potential to be quite a time saver for us over summer..

Anthea and Brian from Bellbird Lodge

Availability has become an invaluable tool for our business. We find it very simple to use and its made managing our reservations so much easier. Guests have commented that its made the whole booking system so much easier and quicker. We have found that the time spent in answering reservation enquiries has been significantly reduced, as potential guests are able to see at glance whether or not we have vacancies. The system also made it extremely easy for us to continue to manage our reservations from the other side of the world during a recent holiday. We feel that 'Availability' demonstrates to guests that we have a professional approach to our business, and we have no hesitation in recommending it to other accommodation providers.

Susan and Rod from Purangi Garden Accommodation

We have found that having our business with availability has meant that we have saved hours of e mail replies.The service is comprehensive and easy to use.

Angela Tomaszeski from Essence Of New Zealand's ' Pukeko Landing '

Availability ResBook and ResBook Manager offer the perfect solution for Essence of New Zealand's Reservations management. Allowing our Property Managers, Directors and Marketing Manager real time up to date information on all bookings for both of our properties, to co-ordinate staffing, budgeting, marketing etc. Not to mention giving guests instant availability information with ease. The ongoing development of the product keeps it at the leading edge of our requirements.

Graham from Villa 10 Waterfront Apartments

I think the Res Book programme is fantastic. It's not just the on line booking, but all the automatic record keeping that it does for me. I can look back and see history of usage month by month. The back up service has been brilliant. I have recommended it to several accommodation providers, and all are grateful for the tip.

ResBook testimonails from our clients